Unfortunately Insight Apparel does not offer any refunds at this time as all orders are made to order. Should there be a defect on a item you've received please contact customer support and notify us of the situation and we will take of the issue should it be warranted.
Conditions for returns: All returns must be received within 7 business days of the purchase date. In most cases, shipping charges are not refundable and we will not cover the return shipping cost for any items.
Wrong size returns: Sadly because all orders are custom made, we do not offer any returns or exchanges on items at this time. We highly encourage all customers to review our sizing chart for all items and contact support prior to ordering should you have any questions.
Order Defects: Insight prides ourselves on being able to provide quality apparel garments for our customers. Should your order have any defects such as wrong information, sewing problem, color discrepancy, etc. you will have 7 to notify our support team via "firstname.lastname@example.org". Any notifications after the 7 days will be taken on a case by case scenario without guarantee of replacement or fix.
Please keep in mind that all items will need to be shipped back to the designated warehouse for returns within 72hrs of confirmation from our support team via email that were deemed defective before a replacement can be created and shipped out.
Order Cancellation: Unfortunately once a order has been processed in our system we begin printing and using supplies to print the order and fulfill it for the customer. Should you wish to cancel your order, you must do so within the first 6 hours of placing the order. Keep in mind the service fees and shipping charges will NOT be refunded as they are held for restocking fees of materials in our warehouses.
Lost Items & Replacements: Unfortunately due to shipping being out of our control once an item has left our facility. We are unable to offer refunds for any orders lost during shipping.
International Orders: We will not refund any lost or delayed orders if they are shipped via regular First Class International Mail as delivery cannot be verified reliably. Choose Express or Priority Mail as your shipping option to avoid problems. Delayed orders which have been shipped by First Class International Mail have to be delayed/missing for at least 4 weeks (20 business days) before we can take any action on them.
Fraudulent Orders: We do not authorize any orders deemed as fraudulent. In the event your order is deemed as a high risk fraud order and we're unable to verify your identity for the order, your order will be refunded minus whatever was paid for shipping as we do not refund shipping charges for any orders unless there is a mess up on the order already shipped out. What makes your order a fraud case:
Card Verification Value (CVV) is correct/incorrect
Billing address doesn't match credit card's registered address
Billing address ZIP or postal code doesn't match credit card's registered address
There were more than 3 payment attempts
Payment was attempted with 3 credit cards
Location of IP address used to place the order is Tangerang, Indonesia
Shipping address is over 5 miles from location of IP address
Billing country matches the country from which the order was placed
The IP address used to place the order isn't a high risk internet connection (web proxy)